FAQ

A lot goes into making an exceptional suitcase. Our luggage, accessories, bags, and apparel are designed at our studio in Vancouver, Canada. We work closely with our factory partners to create high-quality, sustainable products. We use a virtually unbreakable aerospace-grade polycarbonate hard shell for our suitcases and to ensure they survive the toughest travel conditions, we put them through a battery of 40 tests. In addition, our manufacturing partners are always looking for environmental efficiencies, like collecting parts and plastics that can be reused or recycled for other industries. Components like the gaskets along the suitcase and spine are made from a special material called TPE, which is eco-friendly and compostable. The majority of brands in the market today opt for the cheaper PVC material, which is highly toxic and non-recyclable. Our high-performance wheels are designed and manufactured in-house to meet our exacting standards. For assembly, we only partner with factories that share our standards and values – on quality and materials, as well as clean, safe work environments. We maintain an SA8000 Certification which is based on internationally-recognized standards of decent work, including the Universal Declaration of Human Rights, ILO conventions, and national laws. We visit and collaborate with our partners frequently to find ways we can keep making our products better and more sustainable.

Travel should be a force for good – thoughtful, intentional, and designed to leave the world better than we found it. As a Certified B Corporation, Monos upholds the highest standards of social and environmental responsibility, ensuring that every decision aligns with our commitment to sustainability, transparency, and accountability. Our products are crafted to stand the test of time, made with premium materials that are not only beautiful and functional but also more sustainable. Prioritizing quality over quantity, our travel pieces are built to last a lifetime, reducing waste and minimizing environmental impact. To further reduce our footprint, we use recyclable or reusable packaging and optimize shipping methods to cut down on emissions. Beyond creating durable, sustainable products, we take active steps toward restoring the planet. Through our partnership with veritree, we've pledged to plant 1,291,259 trees, helping to restore vital ecosystems, sequester carbon, and support communities affected by deforestation. Every tree planted is a step toward a healthier planet for future generations. Sustainability is not a destination – it's an ongoing journey. We are constantly exploring new ways to innovate, reduce our impact, and contribute to a more sustainable future. Every Monos purchase supports these initiatives, allowing you to travel with confidence, knowing you're making a positive difference for the planet.

All of our products are vegan. Details that look and feel like leather are actually ultra-microfibre vegan leather – the result of a technologically advanced technique that combines ultra-fine microfibre bundles with high-grade polyurethane resin to closely mimic the microscopic structure of leather.

Yes. All Monos products are free from intentionally added PFAS (per- and polyfluoroalkyl substances). As part of our commitment to sustainability and safer materials, we're proud to ensure our products meet high standards for health, safety, and environmental responsibility.

If you have locked yourself out of your luggage, we recommend running all possible combinations from 0-0-0 to 9-9-9. This will take about 15 minutes. Please note that once you've set your lock combination on your luggage from its original 0-0-0 setting, there is no way for us to know what your personal combination is. In the event that you are locked out of your luggage and running all possible combinations does not open the suitcase, contact us on live chat or at support@monosmalls.com for next steps.

Your order will go through processing and delivery in two stages, with a total estimated timeframe of 7-15 business days: First, we process and prepare your order for dispatch within 1-3 business days (excluding weekends and public holidays) after payment confirmation. During peak seasons or due to unforeseen circumstances, processing may take a little longer, and we'll notify you promptly if there's a delay. Once dispatched, the estimated delivery time is 6-12 business days. This is a guideline, as factors like customs processing, weather, or carrier disruptions may affect timelines. You'll get a shipping confirmation email with a tracking number once your order ships. Use it to monitor progress, and feel free to contact support@monosmalls.com if there are no updates for over 3 business days.