Refund Policy

At monosmalls, we want you to be fully satisfied with your travel luggage and bags. This Refund Policy outlines our process for issuing refunds, ensuring transparency and a hassle-free experience for all customers.

1. Eligibility for Refunds

Refunds are available for items returned within 60 days of delivery, provided they are in unused, undamaged condition with original packaging, tags, and accessories intact. Customized products are only eligible for refunds if defective or incorrectly shipped.

2. Refund Process

  • Initiate a return by emailing support@monosmalls.com with your order number and return reason. Our team will provide a pre-paid return label and instructions.
  • Securely package the item and ship it back. We are not liable for damage or loss during return transit.
  • We inspect returned items within 3-5 business days of receipt. Approved refunds are processed immediately.

3. Refund Details

  • All refunds are issued in United States Dollars (USD) to your original payment method.
  • Refunds take 5-10 business days to reflect in your account, depending on your financial institution’s processing time.
  • Shipping costs are non-refundable unless the return results from a product defect or our error.

4. Special Cases

If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery with photos/videos of the issue. We will cover all return shipping costs and issue a full refund or arrange a replacement.

5. Policy Updates

We may update this policy periodically. Changes take effect immediately upon posting on our website. We encourage you to review this page for the latest information.
For questions about refunds, contact our team at support@monosmalls.com. We’re here to assist you promptly.
— The monosmalls Team