Shipping policy

This Shipping Policy applies to all orders placed through the monosmalls website for travel luggage and bags. It outlines the process for order processing, dispatch, delivery timelines, and related responsibilities to ensure transparency for our customers. By placing an order, you acknowledge and agree to the terms outlined below.

1. Order Processing & Dispatch

All orders are processed and prepared for dispatch within 1-3 business days (excluding weekends and public holidays) from the date of payment confirmation. Processing time may be slightly extended during peak seasons, promotional periods, or due to unforeseen circumstances, and we will notify you promptly if there is a delay in dispatching your order.
Once your order is dispatched, we will send a shipping confirmation email to your registered email address. This email will include a unique tracking number, which you can use to monitor the progress of your delivery through the carrier’s website.

2. Delivery Timelines

The estimated delivery timeframe for all orders is 6-12 business days from the date of dispatch. This timeframe is an estimate and not a guarantee, as delivery may be affected by factors beyond our control.
Potential factors that may cause delays include customs processing (for international shipments), carrier disruptions, weather conditions, or regional delivery restrictions. We work closely with our logistics partners to minimize delays and will provide updates if your order is expected to take longer than the estimated timeframe.

3. Delivery Responsibility & Requirements

You are responsible for providing a complete, accurate, and valid shipping address. We are not liable for delays, non-delivery, or misdelivery caused by incorrect, incomplete, or outdated address information. Please double-check your shipping details before submitting your order to avoid issues.
Upon delivery, the carrier will require a signature (in some regions) to confirm receipt. If you are unavailable to receive the delivery, the carrier may leave the package in a secure location (as determined by the carrier) or arrange for re-delivery at a later time. The risk of loss or damage to the products passes to you once the carrier confirms delivery.
We are not responsible for packages that are lost, stolen, or damaged after delivery has been confirmed by the carrier. If you suspect your package has been lost or stolen after delivery, please contact the carrier directly with your tracking number for assistance.

4. Tracking & Delivery Updates

You can track your order’s progress using the tracking number provided in the shipping confirmation email. Tracking information may take 24-48 hours to update after dispatch, depending on the carrier’s processing time.
If your tracking information shows no updates for more than 3 business days, or if your order exceeds the estimated delivery timeframe, please contact our customer service team at support@monosmalls.com. We will investigate the issue with the carrier and provide you with regular updates until the matter is resolved.

5. Address Modifications

We process orders quickly to ensure timely dispatch, so requests to modify a shipping address must be submitted within 2 hours of placing your order. To request an address change, contact us immediately at support@monosmalls.com with your order number and the corrected address.
We cannot guarantee address modifications after the 2-hour window, as the order may have already entered the fulfillment or dispatch process. If the order has been dispatched, we will be unable to alter the shipping address, and you will need to coordinate with the carrier directly for further assistance.

6. Policy Updates

We may update this Shipping Policy from time to time to reflect changes in our logistics partners, delivery processes, or business needs. Any updates will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this page periodically to stay informed about our shipping practices.
For any questions or concerns regarding our shipping process, please contact our customer service team at support@monosmalls.com. We are committed to assisting you with your order and ensuring a smooth delivery experience.
— The monosmalls Team